Get your computer, laptop, or any mobile device running exactly the way you need it, without the hassle. ProTech Remote Support gives you a full hour of one-on-one remote assistance from our experienced IT team, so you can skip the frustration and get straight to using your tech.
Whether you've just bought a new device, migrated to a different machine, or simply need help getting everything configured properly, our technicians connect to your computer remotely and take care of it for you. No guesswork, no YouTube tutorials, no wasted afternoon.
What's included
One full hour of remote IT support, tailored to what you need. Common tasks include setting up your device, installing software, configuring email, connecting to Wi-Fi and peripherals, running updates, and general troubleshooting but we're flexible. If it can be done remotely in an hour, we'll sort it out.
How it works
After purchase, our team will call you within 1 business day to arrange a convenient time for your session.
Sessions are available Monday to Friday, 9am–5pm (AEST).
You'll need a stable internet connection and a device that can run remote access software, we'll walk you through that when we call.
Need more time?
If your setup requires additional time beyond the hour, we'll let you know upfront and agree on any extra charges before continuing. No surprises.
Prefer an in-person visit?
We offer on-site support within Melbourne metro for an additional travel fee of $60 on top of the standard hourly rate.
Get in touch at support@protechintl.com.au or call us on (03) 9361 2803 to arrange.
Think Tech? Think ProTech.
Get your computer, laptop, or any mobile device running exactly the way you need it, without the hassle. ProTech Remote Support gives you a full hour of one-on-one remote assistance from our experienced IT team, so you can skip the frustration and get straight to using your tech.
Whether you've just bought a new device, migrated to a different machine, or simply need help getting everything configured properly, our technicians connect to your computer remotely and take care of it for you. No guesswork, no YouTube tutorials, no wasted afternoon.
What's included
One full hour of remote IT support, tailored to what you need. Common tasks include setting up your device, installing software, configuring email, connecting to Wi-Fi and peripherals, running updates, and general troubleshooting but we're flexible. If it can be done remotely in an hour, we'll sort it out.
How it works
After purchase, our team will call you within 1 business day to arrange a convenient time for your session.
Sessions are available Monday to Friday, 9am–5pm (AEST).
You'll need a stable internet connection and a device that can run remote access software, we'll walk you through that when we call.
Need more time?
If your setup requires additional time beyond the hour, we'll let you know upfront and agree on any extra charges before continuing. No surprises.
Prefer an in-person visit?
We offer on-site support within Melbourne metro for an additional travel fee of $60 on top of the standard hourly rate.
Get in touch at support@protechintl.com.au or call us on (03) 9361 2803 to arrange.
Think Tech? Think ProTech.
Reviews
What Our Clients Say About Us
Genuinely the best refurbisher in Melbourne. Compared to JB Hi fi alongside other stores you will walk out of here with a better laptop than what they were originally given. They're super friendly and price their goods at deals that are impossible to refuse.
Went above and beyond my expectations. The staff are very thoughtful, and I received great communication and customer service from them. The laptop I received is in great condition, works well with the software I'm using on my PC and generously priced.
I bought an all-in-one refurbished PC online. They called me the same day informing me that the model I bought was not ready and they sent me an upgraded option without an extra charge. Very honest business.
I bought a refurbished AIO from Protech which had a minor glitch when I received it. They were very helpful and responded quickly to remedy it. Very professional. I am happy to recommend them.