Refund policy
At ProTech IT Solutions, we stand behind the refurbished technology we sell. This page sets out our returns and warranty terms in full, so you know what's covered and how to make a claim.
| Detail | What to know |
|---|---|
| Change of mind window | 14 days from order (refurbished items) |
| Restocking fee | 10% on change of mind returns |
| Store warranty | 12 months on all products |
| Dead on Arrival (DOA) | Faults reported within 14 days of delivery |
| Return postage | Paid by the customer |
Change of Mind Returns
Changed your mind? You've got 14 days from your order to let us know you'd like to return a refurbished item. A 10% restocking fee applies to every change of mind return. Once the item is back with us, we'll process your refund within 14 days, provided it meets the conditions below.
To qualify, contact us within 14 days of your order, return the item in suitable packaging with nothing missing or damaged, and make sure it's in the same condition we sent it.
Before you return. Brand-new items can't be returned under this policy. Refunds go back to your original payment method only. Return postage is the customer's responsibility, and the original postage and insurance costs aren't refundable.
Warranty
Every product you buy from us comes with a 6-month store warranty. If something turns out faulty within the first 14 days, we treat it as Dead on Arrival (DOA). Anything that develops a fault after those 14 days is handled as a standard warranty claim.
Not covered. Physical damage and liquid damage fall outside both DOA and standard warranty.
Dead on Arrival (DOA) Claims
A DOA claim gets you a refund or a replacement, as long as you tell us about the fault within 14 days of receiving your order. We'll sort the refund or replacement once the faulty item is back with us. In some cases we may need to assess the item first before issuing anything.
Standard Warranty Claims
For faults that appear after the first 14 days, standard warranty terms apply. Get in touch and we'll start your claim straight away.
From there, we work through it in a set order. First, we'll try to repair the product at no charge, using new or refurbished parts. If a repair isn't possible, we'll exchange it for a comparable unit. And if neither repair nor exchange is feasible, you'll get a full refund of the purchase price.
Need help?
Start a return or a warranty claim with our team. Email info@protechintl.com.au or call (03) 9361 2803.
Frequently Asked
Get in touch with our support team. We run in-store repair services and we'll do our best to find you a suitable option.