Our Story

Technology for everyone. Built on purpose.

From a garage in Caroline Springs to one of Australia's most trusted refurbished tech destinations, driven by a belief that quality technology should be accessible to all.

The ProTech team on stage at the 2026 City of Melton Business Excellence Awards, holding the glass trophy and a Star Weekly sign reading Protech IT Solutions wins Award for Retail Services
2026 Winner Award for Retail ServicesCity of Melton Business Excellence Awards
Customers served
45,000+
Founded
2016
Australian owned & operated
100%
Nationwide delivery
AU-Wide

Awards

Two-time City of Melton Business Excellence Award winner.

Recognised three times at the City of Melton Business Excellence Awards: two wins and one finalist place.

Winner

2026

Award for Retail Services

2026 City of Melton Business Excellence Awards

Our newest award, and our second win at the City of Melton Business Excellence Awards.

Official banner: 2026 City of Melton Business Excellence Awards, 2026 Award for Retail Services, Winner
Official winner banner
Finalist

2022

Award for Sustainability

2022 City of Melton Business Excellence Awards

Sustainability is one of our four core values.

Zak, Founder and CEO of ProTech, holding the 2021 Innovation Award trophy beside a presenter and a Star Weekly sign reading Protech I.T. Solutions wins Innovation Award
Zak, Founder & CEO (right), with the Innovation Award.
Winner

2021

Innovation Award

2021 City of Melton Business Excellence Awards

Who we are

It started with a school laptop problem.

The business began with a challenge our founder, Zak, experienced firsthand. When his children needed laptops for school, the cost of buying new devices simply wasn't practical. Looking for a better solution, he turned to refurbished technology and discovered something powerful: high-quality, reliable devices at a price that made sense.

That experience became the foundation of ProTech.

Since day one, ProTech has been built on a simple belief: technology should be accessible to every Australian family, business, and student, not just those who can afford brand-new equipment. By extending the life of quality devices through professional refurbishment, we help customers access the technology they need while reducing electronic waste and promoting a more sustainable future.

Today, ProTech continues to provide affordable, reliable technology solutions, helping Australians stay connected, productive, and empowered without compromising on quality.

  1. Where it started

    A garage in Caroline Springs

  2. Where we are today

    Ravenhall, Melbourne VIC

Our standard

What β€œRefurbished” actually means to us.

Not broken devices pieced back together with generic parts. We source Ex-Demo and End of Lease machines with plenty of life left in them, and bring them back to their best with quality refurbishments and our rigorous 25-point inspection.

Where we source

Ex-Demo

Lightly used display and showroom units, typically in excellent condition with minimal wear.

A MacBook Pro laptop, open, shown from the front

Where we source

End of Lease

Corporate fleet returns from businesses that routinely upgrade their hardware. Well maintained, low mileage.

A Lenovo ThinkPad X1 Yoga laptop folded into tent mode

25 points

Checked on every device

If it doesn't qualify, it doesn't ship.

25-Point Quality Inspection

Every device must qualify through our full 25-point inspection before it reaches you, covering everything from screen and camera to every screw.

Inspected on every device

  • Screen
  • Camera
  • Microphone
  • Speakers
  • Ports
  • Battery
  • Keyboard
  • Hinges
  • Every screw

What we stand for

Our core values, every single time.

  1. Integrity

    Honest and transparent in everything we do. No exceptions.

  2. Accountability

    We own our decisions, learn from mistakes, and keep improving.

  3. Innovation

    We look for better ways to solve problems. Tradition doesn't trump a smarter solution.

  4. Sustainability

    Every device we sell gets a second life. Reducing e-waste isn't a side effect of what we do, it's the point.

Think Tech? Think ProTech.

Come and see us.

After a device, need a repair, or want IT support for your business? We're here for you.

Visit us 1/80-82 Rebecca Drive
Ravenhall VIC 3023
Call us (03) 9361 2803