{"product_id":"protech-remote-setup-support","title":"ProTech Remote Setup \u0026 Support","description":"\u003cp\u003eGet your computer, laptop, or device running exactly the way you need it — without the hassle. \u003cstrong\u003eProTech Remote Setup \u0026amp; Support\u003c\/strong\u003e gives you a full hour of one-on-one remote assistance from our experienced IT team, so you can skip the frustration and get straight to using your tech.\u003c\/p\u003e\n\u003cp\u003eWhether you've just bought a new device, migrated to a different machine, or simply need help getting everything configured properly — our technicians connect to your computer remotely and take care of it for you. No guesswork, no YouTube tutorials, no wasted afternoon.\u003c\/p\u003e\n\u003ch2\u003eWhat's included\u003c\/h2\u003e\n\u003cp\u003eOne full hour of remote IT support, tailored to what you need. Common tasks include setting up your device, installing software, configuring email, connecting to Wi-Fi and peripherals, running updates, and general troubleshooting — but we're flexible. If it can be done remotely in an hour, we'll sort it out.\u003c\/p\u003e\n\u003ch2\u003eHow it works\u003c\/h2\u003e\n\u003cp\u003eAfter purchase, our team will call you within 1 business day to arrange a convenient time for your session. Sessions are available \u003cstrong\u003eMonday to Friday, 9am–5pm (AEST)\u003c\/strong\u003e. You'll need a stable internet connection and a device that can run remote access software — we'll walk you through that when we call.\u003c\/p\u003e\n\u003ch2\u003eNeed more time?\u003c\/h2\u003e\n\u003cp\u003eIf your setup requires additional time beyond the hour, we'll let you know upfront and agree on any extra charges before continuing. No surprises.\u003c\/p\u003e\n\u003ch2\u003ePrefer an in-person visit?\u003c\/h2\u003e\n\u003cp\u003eWe offer on-site support within \u003cstrong\u003eMelbourne metro\u003c\/strong\u003e for an additional travel fee of \u003cstrong\u003e$60\u003c\/strong\u003e on top of the standard hourly rate. Get in touch at \u003ca href=\"mailto:support@protechintl.com.au\"\u003esupport@protechintl.com.au\u003c\/a\u003e or call us on \u003cstrong\u003e(03) 9361 2803\u003c\/strong\u003e to arrange.\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003eThink Tech? Think ProTech.\u003c\/em\u003e\u003c\/p\u003e","brand":"ProTech IT Solutions","offers":[{"title":"Default","offer_id":49799383941360,"sku":"protech-remote-setup-1hr","price":60.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0653\/3444\/4272\/files\/ChatGPTImageJun5_2026_10_11_10AM.png?v=1780619972","url":"https:\/\/www.protechintl.com.au\/products\/protech-remote-setup-support","provider":"ProTech IT Solutions","version":"1.0","type":"link"}