Product is like new condition, this classification is reserved for device that show evidence of very light previous use including no scuffing , no scratches on external surfaces, no scratches on the screen, no wear on keyboard, palm rest or touchpad.

Product is in excellent condition, this classification is reserved for devices that show evidence of previous use that may include minimal scuffing, light scratches on external / internal surfaces, minimal wear on palm rest, keyboard and touchpad.

Product is in great condition, this classification is reserved for devices that show evidence of heavier use that might include scuffing, scratches, dents on external surfaces. Wear and tear will be visible on palm rest, keyboard and touchpad.